Q: What is the difference between the SS1 and SS2 Tandoor models?
A: Apart from their size, nothing. Refer to our “Products” page for the size specifications. The SS2 model can cook about 1/3 more food at a given time.
Q: What is the difference between the Standard, Deluxe and Ultima Tandoor models?
A: The Ultima model comes with all the accessories of the Deluxe model but also includes a pair of snap on side tables and two additional skewers (total 10). The Deluxe model comes with all the accessories of the Standard model but also includes a stainless steel BBQ grill and a weatherproof cover. Refer to our “Products” page for further details regarding the accessories.
Q: My Tandoor has been delivered, how do I get it out of the crate?
A: The Tandoors are quite heavy (SS1 model 40 kg and the SS2 model 60kg) and we do not recommend lifting them directly out through the top of the crate. Never tip the crate over and slide the Tandoor out sideways. Instead, simply carefully deconstruct the crate around the Tandoor. The Tandoor can then be moved on its castor wheels.
Q: My side vent door slides too tightly or loosely?
A: If necessary, you may need to adjust the side vent door so that it slides smoothly. If the vent door is hard to slide up and down, then you will simply need to slightly increase the curve in the door piece (bend in) gently using your hands so that it grabs less onto the side running tracks (see Schematic 1). If the vent door slides up and down too freely, then you will simply need to slightly flatten the curve in the door piece (bend out) gently using your hands so that it grabs more onto the side running tracks (see Schematic 2).
Q: What type of fuel can I use in the Tandoor?
A: ONLY heat beads or charcoal are to be burned in the tandoor. DO NOT burn wood in the tandoor as this will damage the clay liner. Firelighters can be used to assist with starting the fire. DO NOT use any form of accelerant such as petrol to start the fire as this may cause an explosion. For more detail see our “Tandoor fuel ” page.
Q: How much fuel do I use in the Tandoor?
A: If the Tandoor is being used for the first time, only a small amount of fuel is initially burned for 4 hours (the “first burn”) to help cure the clay pot (see the “Using your tandoor for the first time” page). After conducting the “first burn”, you can start off by placing about 1 to 1.5 kg for the SS1 models, or about 2 to 2.5 kg for the SS2 models, of charcoal or heat beads in a pyramid shape around a fire lighter. The oven will then consume about 1 kg of additional fuel per hour, which can be added in portions after the initial batch of fuel starts to loose heat (typically about 1.5-2 hours after lighting the oven). If fuel is added while cooking food, try to add it gradually to avoid large flames developing which may burn your food - heat beads tend to flame less than charcoal during the initial stages of burning. For more detail see our “How to use your Tandoor” page.
Q: How do I light the fire in my Tandoor?
A: All the information you need is outlined on our “How to light your Tandoor ” page.
Q: Are there any tips for using my tandoor?
A: All the information you need is outlined on our “General tips & troubleshooting ” page.
Q: Is the inner clay liner of the Tandoor durable?
A: Yes- the clay used to make the Tandoor is premium quality sourced from a select location in Northern India. The clay is hand crafted into the liner by master craftsmen using century old techniques. The clay is reinforced with natural fibres to form a durable composite structure.
Q: How long will my Tandoor last for?
A: Kept with a little care, your Tandoor will last for many years - ours is over 8 years old and still going strong!
Q: Can the inner clay liner of the Tandoor be damaged?
A: Yes - as with all clay products, the clay liner can break if the Tandoor is subjected to significant shock such as being dropped. The clay liner can also break if it is exposed to water when hot. Taking common sense precautions will prevent the clay liner from being damaged. For more detail see our “How to use your Tandoor” page.
Q: Does the outer surface of the Tandoor get hot when it is being used?
A: There is a layer of insulation between the clay liner and the outer stainless steel surface of the tandoor which helps keep heat in the oven and prevents the outer surface from getting extremely hot. Care should nevertheless be taken when touching the outer surface when the Tandoor is being used. The Tandoor lid can get very hot if it is used during cooking and an oven glove should always be used when picking it up.
Q: How do I cook food in the Tandoor?
A: The words “Tandoor” and “Tandoori” are often used to define the flavour of food that is imparted from ingredients used in a “Tandoori” recipe. However, “Tandoor” are “Tandoori” are actually words that describe any food cooked in a Tandoor oven. It just so happens that this cooking method has become synonymous with the food prepared by the method. If you have not used a Tandoor before, you will soon get used to this new and exiting way of cooking food. The main differences between cooking with a Tandoor and cooking with a conventional oven or BBQ is that a Tandoor can reach temperatures in excess of 400oC, and that food can be cooked vertically (using the skewers and the clay wall of the tandoor) or horizontally (using the grill). Apart from getting great char-grilled flavoured food, an added bonus of cooking food in a Tandoor is that it is done fat free - your food will not sit in a pool of fat as it cooks! For more detail see our “Recipes” page.
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